Payment & Cancellation Policies

Payment Policies

Stop, Drop & Stroll accepts credit cards, cash, Zelle, Cashapp & PayPal as payment. Payment is due prior to the beginning of any services scheduled unless otherwise agreed upon by Stop, Drop & Stroll.  Past due balances will incur a late charge of $20 will continue to be accrued monthly until the balance is paid in full.

Cancellation policies for non-holiday services

Dog Walking & Drop-In Services: We understand that plans can change.  We don’t charge for cancellations with adequate notice.  However, cancellations made after 8 pm the night before the visit will be charged the full price of the visit.

Overnight Services:​ Stop, Drop & Stroll is limited in the number of overnights that can be scheduled and when this service is booked, Stop, Drop & Stroll may turn down other overnight requests. There is a 50% deposit required within 3 days of booking to guarantee service. For early returns, we require a 24-hour notice or the client will be charged the rate of one visit.  Payment in full must be received prior to check-in.  

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There will be a full refund of deposit if overnight visits are canceled with a 2-week notice.  However, if the overnight services are canceled with less than 2-week notice, the deposit will be forfeited.  Services canceled due to early returns must give 24-hour notice to receive a 50% refund for services that were not completed.

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Payment and Cancellation Policies for Holiday Services

Holiday Overnight Services and Drop-In Services:  Clients will be asked to pay in full 60 days before services begin to guarantee holiday service.  Stop, Drop & Stroll is limited in the number of overnights and pet sitting services that can be scheduled and when booked, Stop, Drop & Stroll may turn down other requests.

Cancellations within 4-weeks will receive a 100% refund.  There will be a 50% refund of deposit if services are canceled with a 14 days notice. If cancellation occurs with less than a 14 days notice, there is no refund of the deposit.  For early returns, no refunds or credits will be issued.  

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Holiday surcharges for pet sitting visits and overnight pet sitting will apply for all services.

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2020-2021 Holidays include: 

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